Security Center

To report Fraud

Please call 888.275.5566 or by calling your local branch office.

Suspicious Emails or Phone Calls

If you receive suspicious email representing the bank that we should be aware of, please contact us for an email address to forward to.  If you received a suspicious phone call representing the bank, please attempt to write down what you heard and contact us, one of our representatives will be glad to assist.

Unauthorized ATM or Debit Card Transactions

If you have unauthorized ATM or Debit Card transactions appearing on your account, contact your local branch office or call 888.275.5566 ext. 6222 during regular business hours. You may be required to fill out a dispute form at your local banking office.

Mobile Security 

Click here to view our Mobile Security tips!

Security Alerts

I’ve been hearing about the Equifax breach in the news. What happened?

Equifax, one of the three major credit bureaus, experienced a massive data breach. The hackers accessed people’s names, Social Security numbers, birth dates, addresses and, in some instances, driver’s license numbers. They also stole credit card numbers for about 209,000 people and dispute documents with personal identifying information for about 182,000 people.

Was my information stolen?

If you have a credit report, there’s a good chance it was. Go to a special website set up by Equifax to find out: https://www.equifaxsecurity2017.com/. Scroll to the bottom of the page and click on “Potential Impact,” enter some personal information and the site will tell you if you’ve been affected. Be sure you’re on a secure network (not public wi-fi) when you submit sensitive data over the internet.

How can I protect myself?

Enroll in Equifax’s services. 

Equifax is offering one year of free credit monitoring and other services, whether or not your information was exposed. You can sign up at https://www.equifaxsecurity2017.com/.

Monitor your credit reports.

In addition, you can order a free copy of your credit report from all three of the credit reporting agencies at annualcreditreport.com. You are entitled to one free report from each of the credit bureaus once per year.

Monitor your bank accounts.

We also encourage you to monitor your financial accounts regularly for fraudulent transactions. Use online and mobile banking to keep a close eye on your accounts.

Watch out for scams related to the breach. 

Do not trust e-mails that appear to come from Equifax regarding the breach. Attackers are likely to take advantage of the situation and craft sophisticated phishing e-mails.

Should I place a credit freeze on my files? 

Before deciding to place a credit freeze on your accounts, consider your personal situation. If you might be applying for credit soon or think you might need quick credit in an emergency, it might be better to simply place a fraud alert on your files with the three major credit bureaus.  A fraud alert puts a red flag on your credit report which requires businesses to take additional steps, such as contacting you by phone before opening a new account.  

How do I contact the three major credit bureaus to place a freeze on my files? 

Equifax: Call 800-349-9960 or visit its website. 

Experian: Call 888-397-3742 or visit its website. 

TransUnion: Call 888-909-8872 or visit its website. 

Where can I get more information about the Equifax breach? 

You can learn more directly from Equifax at https://www.equifaxsecurity2017.com/. You can also learn more by visiting the Federal Trade Commission’s web page on the breach at https://www.consumer.ftc.gov/blog/2017/09/equifax-data-breach-what-do. To learn more about how to protect yourself after a breach, visit https://www.identitytheft.gov/.  

 

SCAM ALERT

Dear Ohio Bankers,

We have received information that there is a current, active scam effort going on in Ohio regarding Paycheck Protection Program (PPP) loan customers. Our information is that several customers of Ohio banks have been targeted and may be giving up their bank account information to scammers.

The scammers are accessing publicly available borrower information from the SBA website and using that information to impersonate bank personnel, and tricking business owners into giving up sensitive online banking credentials.

Here is how the fraud plays out:   

• • • Spoofing bank phone numbers: Fraudsters are posing as legitimate banks by spoofing their phone numbers, making it appear as if the call is coming from the bank.
    • Pretending to be the bank: The scammer then contacts PPP loan recipients, claiming they need to verify account details or assist with loan matters.
      Stealing login credentials: Victims are tricked into providing their online banking credentials, including their user ID.
    • Resetting passwords: Once they have the user ID, the fraudsters initiate a password reset and ask the victim to provide the one-time security code sent by the bank.
    • Gaining full access: With both the user ID and the security code, the scammer can log into the victim’s online banking account. From there, they add unauthorized users to the account, bypassing any security controls the bank may have in place.
    • Making fraudulent transfers: The scammer then initiates same-day ACH transfers, draining funds from the account before the fraud is even detected.