Lost/Stolen Card

To report your ATM Card or Checkcard lost or stolen, please contact us at 888.275.5566.

After regular office hours, please:

Call 800.264.5578
Remain on the line to speak with the next available customer service representative. (If you are calling from a non-touch-tone telephone, please remain on the line for a customer service representative).

For card lost or stolen outside of the United States:

Call collect to 701.461.0621;
Remain on the line to speak with the next available customer service representative. (If you are calling from a non-touch-tone telephone, please remain on the line for a customer service representative)

For extra security... use CardHub
Don't forget... for extra security, you can access CardHub through our Mobile Banking app to turn your debit card on or off at your convenience.

To change your ATM/Debit Card Pin

If you already know your PIN, call 800.448.8268 and follow the simple voice instructions. Have your card number ready.
If you have forgotten your PIN, please contact us during regular business hours.
If you have tried to use your PIN and have failed 3 times, you must wait until after 4:30 pm EST to try again. It is recommended that you first call us at 888.275.5566 for further assistance before trying again. For security reasons, banking personnel cannot reset the PIN fail attempts manually and customers must wait until 4:30 pm EST the following day to attempt again.
Customers can only change a PIN one time in a 24-hour period.

Unauthorized ATM/Debit Card Transactions
If you have unauthorized ATM or Debit Card transactions appearing on your account, contact us at 888.275.5566 during normal business hours. If after normal business hours, please call the Fraud Hotline at 1.866.842.5208 or 1.800.264.5578.

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