The Freedom Card
Plus NO ATM FEES at any ATM machine NATIONWIDE (regardless of network or bank). We will waive the surcharge fees. They're ALL in our network!
ATM/Debit Card Pin Change
If you already know your PIN and would like to change it, or you have forgotten your PIN, please call 800.992.3808
If you have tried to use your PIN and have failed 3 times, you must wait until after 12:00 A.M. to try again or call us during normal banking hours at 888.275.5566 and press 5. It is recommended you first call your local banking center for further assistance before trying again. Customers can only change a PIN one time in a 24 hour period.
Travel and Fraud
Whenever you are traveling outside of your immediate domicile, you should contact the bank at least a few days beforehand so that we can make note of your plans and ensure your debit card remains active and convenient to use. There still could be suspicious behavior detected and your card may be disabled for a short period while this activity is being investigated. We may attempt to contact you if we have all your contact information on file.
Be aware of skimming devices! Skimming devices can be installed on ATM’s and POS terminals and it is hard to tell the difference between what is real and what is not. A skimming device may look like something installed on top of, over, or on the side of where your card is inserted. This steals your card information and detects your PIN number in various ways.