Contactless Freedom Debit Mastercard FAQ's

Contactless Freedom Debit Mastercard

Frequently Asked Questions

 

1. What is a contactless card?
   • A contactless card can be used at point of sale (POS) terminals that accept contactless cards
   • The card is not inserted into or swiped through the machine, you just wave it 1-2 inches over the POS terminal or tap it and it reads the card data.
     
     
2. Are contactless cards and transactions secure?
   • Yes! Every contactless transaction creates a unique code, helping to protect your information against fraud. The actual card information is not stored in the POS terminal.
     
     
3. How do you use a contactless card?
   • Tap the card on the front of the POS terminal
   • Wait for a beep or green light before removing your card (you can put your card away now!)
   • Follow the instructions on the screen if applicable
     
     
4. Will I still be able to use my card at non contactless POS terminals and ATM’s?
   • Yes! You can use the card as a contactless transaction, chip based transaction or swipe the card.
   • The card can be used anywhere in person or online that accepts MasterCard.
     
     
5. How do I know if a POS terminal accepts contactless cards?
   • A POS terminal that is capable of contactless transactions will have this symbol  
     
     
6. When will I receive my contactless card?
   • All cards are being mailed on January 11, 2021 and should be received within two weeks from that date.
     
     
7. How long do I have to activate my contactless card?
   • Contactless cards must be activated by February 15, 2021 because all non-contactless cards will be turned off at the end of that business day and will not be able to be reopened.
     
     
8. Will my card information stay the same?
   • The card number should remain the same, however, the expiration date will change.
   • You will need to update the expiration date with any merchants who process reoccurring payments on your debit card.
     
     
9. What if I just received a new card or my old card isn’t expired?
   • All non-contactless cards will be closed on February 15^th so you will have to activate and begin using the new card.
     
     
10. What if I did not receive or threw away my new contactless card?
    • We will be more than happy to order you a new contactless card today!
      
      
11. Why is my card number and expiration date not on the front of the card?
    • The card number and expiration date are now on the back!